Delivery and Returns Policy

Delivery Times & Shipping

Tracked Delivery

All orders are shipped using a tracked delivery service, so you can follow your parcel every step of the way.

UK Delivery

  • Orders placed by 9:00am (UTC) are aimed to be delivered the next working day

  • Orders placed after 9:00am will be dispatched the next working day

  • Delivery is free on orders over £49

  • Orders under £49 are charged £4.99 delivery

Please note that next-day delivery is an aim, not a guarantee, and may be affected by factors outside our control.

International Delivery

For international orders:

  • We aim to deliver within 2–10 working days, depending on destination

  • Delivery times may vary due to customs processing and local postal services

  • All international orders are sent using a tracked service where available

Important Information

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to weather, customs clearance, courier delays, or peak periods

  • We are not responsible for delays caused by customs authorities or courier networks

Returns & Refunds Policy

Your Right to Cancel (UK & EU Customers)

If you are a customer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your item, in line with the Consumer Contracts Regulations 2013.

You do not need to give a reason for cancellation.

How to Start a Return

To exercise your right to cancel, you must notify us within 14 days of delivery by contacting us via our email at: anycraftofficial@gmail.com

Once you have notified us, you must return the item to us within 14 days.

Conditions for Returns

Returned items must:

  • Be unused and in the same condition you received them

  • Be in the original packaging (where possible)

  • Not be damaged, worn, or altered

We reserve the right to refuse refunds for items returned in an unsuitable condition.

Customised & Personalised Items

Customised or personalised items are non-returnable and non-refundable.

This includes any item made to your specifications, such as:

  • Custom text, names, dates, or designs

  • Bespoke colours, sizes, or configurations

  • Made-to-order products

This exclusion is permitted under UK consumer law.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method

  • Original delivery costs will not be refunded and return postage cost is the responsibility of the customer if an item is damaged.

  • Refunds are processed within 14 days of receiving the returned item

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked service or signed for — we are not responsible for items lost in transit to ensure you get your refund on time.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

International Orders

We ship worldwide. Please note:

  • Customs duties, taxes, and import fees are non-refundable

  • International return shipping costs are the responsibility of the customer

  • Delivery times may vary depending on location

Customs Duties & Import Fees

We are not responsible for any customs duties, taxes, or import fees applied to your order.

Any fees incurred once the order reaches the destination country are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount.

Customs authorities determine these fees, and payment is required to release your order. Failure to pay customs charges may result in the order being delayed, returned, or destroyed. In such cases, no refund will be issued.

Contact Us

If you have any questions about returns or refunds, please contact us at:
anycraftofficial@gmail.com.